Working Matters is Helping to Transform Lives

Providing an intensive and integrated package of employability support, the Working Matters pilot has helped thousands of Glasgow City Region residents begin the journey into sustainable employment.

Working together with a personal adviser, those on the Working Matters programme could discuss in confidence any barriers to working and explore a range of support activities tailored to individual needs. These included health-specific services combined with employability support, including assistance with online job applications, interview and C.V. preparation, training, I.T. skills and work experience. Information and guidance were also made available on matters such as housing, budgeting, confidence building and personal development.

Stephen Gibson says that Working Matters “transformed his life” and that the tailored package of support he received, gave him the skills and confidence to identify a career path and prepare for job interviews, ultimately securing a permanent post with Jobs & Business Glasgow. Stephen had previously been out of work for a number of years after completing college, with a lack of confidence the main barrier to him progressing into employment.

Stephen said; “After leaving education, I didn’t really have a goal and I was unsure about which direction to take. My lack of confidence really held me back and affected my work prospects. The specialist support I received from my Working Matters adviser was amazing and the trainers were fantastic. We discussed the type of employment I was interested in and together we worked on ways to build my confidence so that I felt comfortable about exploring job opportunities.”

To start with, Stephen met with his Working Matters adviser every few weeks and by embracing the support and advice on offer, his confidence levels were increased enough for him to take on a temporary opportunity with Jobs & Business Glasgow. Shortly afterwards, a permanent post as an Admin Officer with the same organisation became available and Stephen was successful at interview, securing the post.

Stephen added: “I am now in stable employment, performing a role that I really enjoy. Having this job gives me stability which is important as it lets me plan ahead for my future. The type of support I received from Working Matters was exactly what I needed and it’s made a huge difference to my life.”

Cllr Susan Aitken, Leader of Glasgow City Council and Chair of the Glasgow City Region City Deal Cabinet, said; “Working Matters has helped thousands of Glasgow City Region residents to begin the journey into sustainable employment. 

“The tailored support offered, in combination with information and advice, has been key in helping many individuals overcome barriers to employment.

“It’s a testament to the work of all those involved in the pilot to hear how Working Matters has made such a difference”.